Work with Me

After conducting a multitude of restaurant/food venue reviews, researching the Americans with Disabilities Act (ADA) regulations for restaurants, and speaking to many members of the disability community about their experiences dining out, I am available to work with you to improve how your restaurant serves the disability community.

I am available to perform the following services:

  • Train your staff on how to better serve customers with disabilities
  • Work with you to help your restaurant/food venue be within compliance with ADA regulations, and go beyond these regulations to provide customers with disabilities an environment that not only meets their needs, but makes them want to come back again and again
  • Speak to groups about my experiences as a foodie with a disability

Read about Shake Shack’s experience working with me in the letter below:

To Whom It May Concern: Please allow this letter to serve as reference for David Friedman as it pertains to his speaking engagements. Recently David reviewed Shake Shack Upper West Side on his blog, The Disabled Foodie. Prior to his review of our restaurant, we were not familiar with his blog. However, it serves as a fabulous resource to people in the disabled community and gives a great opportunity to people serving in the restaurant community to increase awareness of accessibility in our restaurants and enhance the guest experience for those with disabilities. We were fortunate enough to be put into contact with David following his blog post. While we felt like we did a good job on his visit, we certainly knew there were areas in which we could have improved. Shake Shack took this as the perfect opportunity to get to know David and we wanted to hear first-hand how to better serve the disabled community in our restaurants. Enthusiastically, David suggested and agreed to speak to our teams about his own experience, his blog, and offer suggestions on how our teams could improve their hospitality skills directed toward our guests with disabilities. He was super flexible and dedicated 3 Saturdays in October to being at 3 different Shacks in New York City. David did a wonderful job engaging our teams and offered great insight to help them understand how they could use their current hospitality skills to cater to our guests who come in with disabilities-whether in a wheelchair, deaf, or visually impaired. He used great specific examples of past experiences and was open to answering any questions that our teams had. He was completely candid and honest with them and made everyone he was speaking to feel totally comfortable about his presentation. I would strongly suggest that other companies rely on David to educate their employees and teams about bettering the guest experience. David will offer valuable insight on how to adjust daily practices and restaurants/businesses to be able to better cater to and serve the disabled community. Thank you, Amanda Kale Shake Shack Area Direct-New York City akale@shakeshack.com

“David did a wonderful job engaging our teams and offered great insight to help them understand how they could use their current hospitality skills to cater to our guests who come in with disabilities…

I would strongly suggest that other companies rely on David to educate their employees and teams about bettering the guest experience. David will offer valuable insight on how to adjust daily practices and restaurants/businesses to be better able to cater and serve the disabled community.” Amanda Kale, Shake Shack, Area Director – New York City

I have been featured on the popular podcast, The Sporkful, in amNY newspaper, and on The New York State Developmental Disabilities Planning Council’s Disability News New York web site. You can find all of this on my Press & Media page.

To start the process, email me directly at thedisabledfoodie@gmail.com. I look forward to working with you and your team.